Thursday, February 19, 2009

ICBC Claims Card Helps Customers

At the scene of a crash’

Experiencing a crash can be frightening and stressful to say the very least, so ICBC and its Autoplan brokers have teamed up to distribute a claims card – titled At the scene of a crash – to help customers remember all the vital information they need to gather in order to make a claim.

“Our customers who have never been in a crash may not know what information to collect, which only adds to an already stressful situation,” said Craig Horton, senior vice president of claims at ICBC. “We believe this card will help reduce the stress for those customers involved in a crash.”

The card will make it easier for customers to record important information at the scene, such as:

  • The location, date and time of the crash
  • The licence plate numbers of other vehicle(s) involved
  • Witness names and contact information

The claims card also includes a diagram to help customers illustrate what happened at the scene.

In addition to English versions, cards are also available in Cantonese and Punjabi.

At the scene of a crash cards are available from local Autoplan brokers or ICBC Claim Centres, and will help ensure a hassle-free claims experience for our customers,” said Horton.

Claims can be filed 24 hours a day, seven days a week using ICBC’s Dial-a-Claim lines. Customers in the Lower Mainland should call 604-520-8222, while those elsewhere should call 1-800-910-4222.

Download a copy of the At the scene of a crash card.


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